Terms & Conditions

Shipping Conditions We use United Parcel Service (UPS) as our delivery service for smaller items, and ESTES Express for our larger freight shipments. Unfortunately our website does not have the ability to determine which products are considered freight. You may fill your shopping cart with items and choose UPS as a delivery method, but that is subject to change at the Shipping Departments sole discretion. If you have any product in your shopping cart that is considered freight, the entire order will be shipped via freight, at the freight rates. There are NO refunds on shipping charges. UPS - these calculation are made by the website. UPS Ground Rate starts at $4.00 12.5% of the subtotal is added. UPS 3-Day Rate starts at $8.00 27% of the subtotal is added. UPS 2-Day Rate starts at $10.00 30% of the subtotal is added. UPS Next-Day Rate starts at $20.00 35% of the subtotal is added. UPS World Wide Express Rate starts at $30.00 45% of the subtotal is added. International freight charges are subject to change at our Shipping Departments sole discretion. You will be notified by email if a change is necessary. ESTES Express - these calculations are NOT attempted by the website and will be adjusted. $100.00 for the 1st package. $45.00 for the 2nd package. $35.00 for the 3rd package. $25.00 for the 4th package $25.00 for all other items that could be sent via UPS. $50.00 RESIDENTIAL delivery fee. You are considered residential if you do not have a loading dock. Billing Conditions We accept American Express, Discover, Master Card & Visa. You may also pay with a certified check, or money order. Purchase Orders are accepted for pre-approved companies. We guarantee all the parts we sell for 30 days. Before an order can be processed, the entire order must be billed. After approval from the Billing Department, the order is then packaged for shipment. If paying by Certified Check or Money Order, please make note of the Order Number off the website. Write the order number on the Check or Money Order before mailing it to our Customer Service Department at: Hubbards Impala Parts Customer Service Department 1676 Anthony Road Burlington, NC 27215 Credit Card Payment The billing address is defined as the address where the monthly statement is mailed each month. This address is required before an order can be processed. The shipping address requires a physical street address. UPS will not deliver to a PO Box. Backorders Items that are backordered will be shipped as soon as they are available with no additional shipping charges to you. Returns Absolutely NO returns will be accepted after 30 days of shipment. Absolutely NO returns will be accepted COD. ALL returns are subject to a re-stocking fee. Refunds/Credits will be less shipping expenses. ALL returns must be accompanied by a copy of the original invoice & a RETURN AUTHORIZATION NUMBER. Call (336) 227-1589 for an RA# before sending a return and write that number on your package. We suggest shipping your return with a carrier that offers tracking services. We are NOT responsible for packages that do not arrive or arrive damaged. Refunds/Credits will NOT be authorized if the products have been used or installed. Damages Damaged packages are the responsibility of the carrier. Inspect your packages before the driver leaves. Take note of any shipments that are delivered damaged. Contact your local UPS or Trucking company if any damages occur. They will in turn contact us. When your order is delivered via Freight, it is IMPERATIVE that you inspect your merchandise before signing the delivery ticket. In the event of a damage, refuse the shipment because of damage. The Freight company will contact us and we will be able to replace the merchandise for you. If you accept the shipment, we will NOT be able to replace the merchandise for you.